Help centre
The answers, and the person to write to when they are not enough
Search the questions we actually get asked. These are the same answers you find across the site: here they are simply all in one place.
How the assistant behaves
The answers that hold for every sector: handover to a person, safety, updating content.
If you are after something longer
Technical support
How support actually works
Not a form that disappears. Every request lands in your panel, stays attached to your account, and you can watch it move.
Half an hour together, at the start
Every account gets a free setup session: half an hour on a video call, once, where we set up channels, hours and answers together. It is not tied to a plan and it does not expire: use it when you actually need it, even weeks later.
Ask where you already are
Open the request from the panel, in your own words. If you are talking to Pappa AI and the question goes past what it can do alone, it offers to open the ticket for you, with the context already inside: you do not have to explain twice.
Follow it from the panel
The request has a visible status and a history. Replies arrive there and by email, so you are not digging through your inbox to find out where things stand.
Maintenance and updates included
Platform updates are automatic and you do not pay for them. When something changes that touches your assistant (a channel, a rule, a limit) we tell you before, not after.
Customisation
If you need behaviour the panel does not cover, we look at it together. Many requests become product features, and when they do you get them at no extra cost.
24 hours a day, 7 days a week
Support is always on, holidays included. Outside office hours we answer the urgent things that stop the service: a channel that is not replying, an assistant that has stalled, a booking that never arrived. Pro adds one live session a week and Max one every 48 hours; on Starter you write whenever you like and we read everything.
Did not find what you were looking for
Write to a person. We answer in Italian and English, usually the same working day. If you are already a customer, you can open a support request from the panel and it stays attached to your account.
Write to [email protected]
Is the service up?
We do not publish a service status page yet: it would be a promise we cannot keep automatically today. In the meantime, if a channel stops working the panel flags it among the warnings to check, with the reason. If the panel itself is unreachable, write to us: email gets through even when the rest does not.