Legal notice

1About us

PappaChat builds AI assistants that operate across multiple channels (including WhatsApp, Instagram, Telegram, website chat and email), designed for businesses in any sector: they answer customers and handle reservations and orders, with the option to hand the conversation over to a human operator at any time. The assistants are trained solely on the data provided by the business itself.

The service is operated by Atakan Kayatekin, a sole proprietorship based in Trieste (TS), Italy. The holder is solely responsible for providing the service and for the related data processing.

2Legal and tax details

The legal and tax details of the service holder are set out below, made available in accordance with the e-commerce transparency obligations (Italian Legislative Decree 70/2003):

• Holder: Atakan Kayatekin
• Legal form: Sole proprietorship
• VAT number: 01452450321
• Tax code: KYTTKN96M02Z243J
• ATECO code: 62.10.00 (computer programming activities)
• Registered office / tax domicile: Via Giovanni Paisiello 5, 34148 Trieste (TS), Italy
• Email: [email protected]
• Certified email / Privacy: [email protected]

3Contact

You can contact us at the following details for any request:

• General enquiries and support: [email protected]
• Privacy and data protection: [email protected]
• Postal address: Via Giovanni Paisiello 5, 34148 Trieste (TS), Italy

Customer support is handled by email: write to [email protected] and you will receive a reply as soon as possible.

4Hosting and infrastructure

The PappaChat website and platform are hosted in data centres located within the European Union (DigitalOcean), with AWS used for data storage. Our infrastructure is selected by favouring providers that ensure adequate levels of security and compliance.

A full list of providers and processors (sub-processors) is provided in the Privacy Policy and in the Data Processing Agreement (DPA).

5Images generated with artificial intelligence

Some images on this site are illustrations generated with artificial intelligence tools. They are marked with an "AI" label in the lower right corner of the image, or by a note accompanying the group of images.

These images do not depict our offices, our team, our customers or real places, and the people shown in them are not existing persons. The macaw that appears in many of them is our mascot: a character, not a real bird at work.

We declare this for two reasons. The first is Article 50 of Regulation (EU) 2024/1689 on artificial intelligence, which requires anyone deploying generated content to disclose it clearly and recognisably. The second is simpler: a photorealistic image carrying our name on the wall could be mistaken for our actual premises, and we would rather it were not.

The data, figures, reviews and business names quoted on the site are real and verifiable. Where we show an example scenario rather than a customer, we say so explicitly.

6Intellectual property

The "PappaChat" name, the pappachat.com website, its design, texts, logos and software are protected by applicable intellectual property laws and may not be used or reproduced, in whole or in part, without the holder's prior written authorisation.

Third-party names and trademarks (including WhatsApp, Instagram, Messenger and Meta) belong to their respective owners and are mentioned for descriptive purposes only, without any relationship of affiliation, sponsorship or endorsement by those parties.

7Website terms of use

The content of the pappachat.com website is provided for information purposes. While we strive to keep it accurate and up to date, we give no warranty as to the completeness, accuracy or currentness of the information published.

The website may contain links to external sites that are not under our control: we accept no responsibility for their content or their practices.

Use of the PappaChat service is governed by the relevant Terms and Conditions.

8Dispute resolution

In the event of a dispute, the parties undertake to seek an amicable solution as a first step. Where no agreement can be reached, the courts of Trieste (Foro di Trieste) shall have exclusive jurisdiction over the use of the service, save for the consumer's forum where the user qualifies as a consumer.

For matters relating to the processing of personal data, you may also contact the Italian Data Protection Authority, the Garante per la protezione dei dati personali (www.garanteprivacy.it).

This relationship is governed by Italian law.

9Legal documents

The terms and policies governing the relationship with users and the processing of data are collected in the following documents:

• Privacy Policy
• Cookie Policy
• Terms and Conditions
• Data Processing Agreement (DPA)

10Updates

This legal notice may be updated over time to reflect changes in identification details, infrastructure or applicable law. The date of the latest update is shown at the top of the page.