Social messages no longer sit unanswered
The assistant answers Instagram direct messages with the same information and the same rules as every other channel, and it all lands in the same shared inbox. You connect it from the panel with a guided flow.
The starting point
Social brings the customers, then leaves them waiting
We post every day, and then the direct messages sit there for hours.
A profile that works generates requests at all hours, almost always from a phone and almost always right now. People who don't get an answer within minutes stop waiting, and nobody will ever know they were a customer.
- Direct messages arriving when nobody has a phone in hand
- The same questions on prices and availability under every post
- Conversations scattered across several apps and several people
- No record of how many requests actually came in
What it does
What the assistant actually does
One assistant, several channels
The same knowledge base answers on Instagram and WhatsApp: update a price once and it holds everywhere.
Per-channel rules
A rule can apply to Instagram only, for example suggesting to continue on WhatsApp, without duplicating the assistant.
Connected in a few clicks
A guided flow in the panel connects the page and the account, and your business does not need to verify itself with Meta.
Bookings and leads from here too
It books appointments and captures contacts just like on WhatsApp, with the same approval rules and the same calendar.
Take over instantly
Anyone on the team can reply in place of the assistant from the shared inbox, and switch it back on when done.
Photos and voice notes included
Images customers send land in the chat, and on the Max plan the assistant interprets them.
How it works
Three steps, then it works
Connect the account
The guided flow in the panel walks you from the Facebook page to the Instagram account, explaining what to authorise.
Choose the assistant
Use the same assistant as WhatsApp, or create one with a different tone that suits a social audience better.
Add the channel rules
What to do when a request deserves a call, when to move the conversation to WhatsApp, when to call a person.
Connections
What it connects to
Instagram Direct
Direct messages on the professional profile, handled by the assistant and the team.
WhatsApp and Telegram
Same knowledge base, same calendar, same contact book.
Website widget
Your website chat uses the same assistant and is free on every plan.
Frequently asked questions
Do I need to verify my business with Meta?
No. The connection goes through a Meta-verified technology provider based in the European Union, so you don't have to go through business verification.
Is Instagram included in the plan?
Instagram is included from the Pro plan. An extra channel costs €14.99 a month. Telegram and the website chat are free on every plan.
Does it answer comments under posts?
The assistant works on direct messages. Public comments stay with your team, who can invite the person into a private chat where the assistant takes over.
Can I use a different tone from WhatsApp?
Yes. You can create a dedicated assistant with its own personality, or keep the same one and add a few rules that apply only to the social channel.
Let social answer too
Try 14 days free, or book a demo: we connect the profile together and set up the channel rules.