A front desk that answers in every language, at every hour
The German guest asks about late check-out, the English one about August availability, the Italian one how to get there: all at once, often when the desk is already closed. The AI assistant answers each in their own language on WhatsApp and Instagram, collects booking requests and assists before, during and after the stay.
Hotels and hospitality
The benefits for your business
Every guest in their own language
It recognises the language of the message and replies in it: English, German, French and the other main ones, always with the property's real information.
Availability and rates for every season
Rooms, dates, rates and minimum stays: it answers with the data you upload and collects the booking request, which you confirm from the front desk.
Arrivals and departures without waiting
Evening check-in, late check-out, luggage storage and city tax: the questions of every arrival and every departure get an answer right away.
No one gets lost in high season
When the desk has a queue, the assistant keeps answering in chat: every request is collected and no guest is left without a reply.
Live demo
Watch it answer your customers
Real examples one after another: bookings, questions, off-topic requests and customers who want a person. See how it handles them.
What the assistant handles
- Booking requests, quotes and availability by dates
- Rates, minimum stays and conditions
- Check-in, check-out, late arrivals and late check-out
- Breakfast, parking, pets, city tax and services
- Local tips and how to arrive
- Handover to the front desk when a person is needed
Hotel Rada Ambrata
online
Frequently asked questions
How many languages does it answer guests in?
The main languages of your guests: it recognises the language of the message and replies in it, always with the property's real information. The conversation still lands in the panel, so the front desk sees everything.
Does it connect to my PMS or channel manager?
The assistant collects requests and bookings and notifies you; you confirm from the panel. Advanced integrations are assessed for your specific property.
Can it handle high-season volume?
Yes: it answers several conversations in parallel, day and night. Requests that need a person reach the front desk with all the context already collected.
Can it help during the stay?
Of course. It answers on hours, breakfast, parking and services, and hands off to the front desk when a person is needed.
What does the assistant do when it doesn't know or the question is sensitive?
It answers only with the real information you uploaded. If it can't find the answer or the request is outside its scope, it doesn't make something up: it tells the customer it will check with the team and hands the conversation to a person. It never promises prices, hours or confirmations it can't guarantee, and a reservation stays pending until you confirm it.
How does it handle important requests or customers who want a person?
You can set keywords (like "agent" or "urgent") that immediately pass the conversation to a human. The assistant can also forward the message to a contact you configured (a colleague, the front desk, the kitchen, a courier) over WhatsApp or email, and it notifies you by email with a direct link to the chat. The addresses are always the ones you set: it never picks or invents them.
How does it deal with difficult or rude customers?
It keeps a polite, formal tone and stays on topic, without being dragged off subject. When a person is needed, it hands off to your team. And at any time you can take over the conversation from the panel: the assistant stops on that chat, you reply, and you resume it when you're done.
Is it protected against manipulation, spam or abuse?
Yes, by design. In a chat the assistant only performs a limited set of safe actions, answers only from your data, and won't be talked into inventing prices, discounts or commitments. It doesn't finalise bookings or payments on its own (they stay for you to confirm), it only sends messages to the contacts you set up, and it never reveals the technology or staff names. If a conversation is flooded with messages or pushed outside its scope, it stops replying automatically and hands off to a person. Each business's data is isolated and stored in the EU, GDPR-compliant.
Can I reply in place of the assistant whenever I want?
Yes. From the panel you take over any conversation: the assistant immediately stops replying to that customer (while it stays active with everyone else) and you reply, with text or media. When you're done, you resume it with one tap. It works the same on WhatsApp and Instagram.
Can I update the menu or fix a price without retraining the assistant?
Yes, in a few seconds. In the knowledge library you open the document, tap "Edit", fix only the part that changed and save: the base re-indexes on its own and the assistant uses the updated version right away, with no retraining and without using a training credit. Included corrections are 5 per month on Starter, 15 per month on Pro and 30 per month on Max; if you need more, an extra pack of 25 corrections costs €2.99 and never expires. Adding brand-new documents is a separate operation.
Every request answered, in every language and at every hour
Try 14 days free: we set the assistant up on your rooms, rates, seasons and services.