Pickups organised and customers updated, without clogging the phone line
The AI assistant handles pickup requests, answers on tracking and recurring shipments and lightens the phone line, on WhatsApp and Instagram.
Logistics and shipping
The benefits for your business
Pickups and shipments organised
Collects address, date and pickup details and forwards them to whoever manages the couriers.
Tracking always available
Answers on shipment status and delivery times, without keeping anyone waiting on the phone.
Lighter phone line
Filters recurring questions, so your team focuses on shipments, not on calls.
Working at any hour
Requests come in early and finish late: the assistant always answers and collects, even after hours.
Live demo
Watch it answer your customers
Real examples one after another: bookings, questions, off-topic requests and customers who want a person. See how it handles them.
What the assistant handles
- Pickup requests with address and time
- Shipment status and delivery times
- Quotes and rates by destination
- Recurring shipments and regular customers
- Documents and pickup instructions
- Handover to an operator for complex cases
Corriere Ghiandaia
online
Frequently asked questions
Does it handle pickup requests?
Yes. It collects address, date, time and load details and forwards them to your team; you confirm from the panel.
Does it answer on tracking?
Yes, on the information you upload or provide. For complex cases it hands off to an operator.
Is it good for regular customers?
Very. It handles recurring shipments and the usual questions, freeing the phone line for the requests that matter.
What does the assistant do when it doesn't know or the question is sensitive?
It answers only with the real information you uploaded. If it can't find the answer or the request is outside its scope, it doesn't make something up: it tells the customer it will check with the team and hands the conversation to a person. It never promises prices, hours or confirmations it can't guarantee, and a reservation stays pending until you confirm it.
How does it handle important requests or customers who want a person?
You can set keywords (like "agent" or "urgent") that immediately pass the conversation to a human. The assistant can also forward the message to a contact you configured (a colleague, the front desk, the kitchen, a courier) over WhatsApp or email, and it notifies you by email with a direct link to the chat. The addresses are always the ones you set: it never picks or invents them.
How does it deal with difficult or rude customers?
It keeps a polite, formal tone and stays on topic, without being dragged off subject. When a person is needed, it hands off to your team. And at any time you can take over the conversation from the panel: the assistant stops on that chat, you reply, and you resume it when you're done.
Is it protected against manipulation, spam or abuse?
Yes, by design. In a chat the assistant only performs a limited set of safe actions, answers only from your data, and won't be talked into inventing prices, discounts or commitments. It doesn't finalise bookings or payments on its own (they stay for you to confirm), it only sends messages to the contacts you set up, and it never reveals the technology or staff names. If a conversation is flooded with messages or pushed outside its scope, it stops replying automatically and hands off to a person. Each business's data is isolated and stored in the EU, GDPR-compliant.
Can I reply in place of the assistant whenever I want?
Yes. From the panel you take over any conversation: the assistant immediately stops replying to that customer (while it stays active with everyone else) and you reply, with text or media. When you're done, you resume it with one tap. It works the same on WhatsApp and Instagram.
Can I update the menu or fix a price without retraining the assistant?
Yes, in a few seconds. In the knowledge library you open the document, tap "Edit", fix only the part that changed and save: the base re-indexes on its own and the assistant uses the updated version right away, with no retraining and without using a training credit. Included corrections are 5 per month on Starter, 15 per month on Pro and 30 per month on Max; if you need more, an extra pack of 25 corrections costs €2.99 and never expires. Adding brand-new documents is a separate operation.
Fewer calls to the phone line, more shipments handled
Try 14 days free: we set the assistant up on your pickup, shipping and tracking services.