Fewer missed visits, a full calendar and a front desk off the phone
Without a reminder the patient forgets, and the empty chair is a slot lost twice: for the practice and for whoever was on the waiting list. The AI assistant takes the booking, sends confirmations and reminders, handles cancellations and reschedules and puts freed slots back in play. And on one thing it never bends: medical advice stays with the doctor.
Medical practices and clinics
The benefits for your business
Reminders that fill the calendar
It confirms the visit and reminds the patient at the right moment. Whoever can't make it cancels in the chat and the slot goes back to another patient.
Bookings and reschedules in chat
Takes the request, offers slots by service and specialist and handles intake, reschedules and cancellations without the front desk phone ringing.
Never medical advice
The line is clear: symptoms, medication and results are not discussed in chat. To every clinical question the assistant responds by booking a visit or handing off to the doctor.
The front desk does front-desk work
Hours, locations, exam preparation, documents to bring: the repetitive questions answer themselves and the phone stays free for the cases that matter.
Live demo
Watch it answer your customers
Real examples one after another: bookings, questions, off-topic requests and customers who want a person. See how it handles them.
What the assistant handles
- Visit booking by service and specialist
- Confirmations, reminders and fewer no-shows
- Cancellations and reschedules, with the slot freed up
- Exam preparation and documents to bring
- Hours, locations and how to reach the practice
- Handover to the front desk for sensitive cases
Centro Medico Larice Blu
online
Frequently asked questions
Does it give patients medical advice?
No, never. The assistant handles bookings, hours and practical information. Symptoms, medication, results and any clinical question are directed to the doctor or the front desk, no exceptions.
Do the reminders really reduce no-shows?
The reminder lands on the channel the patient actually reads, and cancelling or moving is done by replying in the chat. Every cancellation frees the slot for another patient, instead of discovering the empty chair once the hour has started.
Can it manage several specialists and calendars?
Yes. It offers the right slots by service and specialist and collects the booking; you confirm from the panel.
Is patient data safe?
Yes. Data is stored in the EU and processed in line with the GDPR. The assistant handles information discreetly and hands cases that need a person to the front desk.
What does the assistant do when it doesn't know or the question is sensitive?
It answers only with the real information you uploaded. If it can't find the answer or the request is outside its scope, it doesn't make something up: it tells the customer it will check with the team and hands the conversation to a person. It never promises prices, hours or confirmations it can't guarantee, and a reservation stays pending until you confirm it.
How does it handle important requests or customers who want a person?
You can set keywords (like "agent" or "urgent") that immediately pass the conversation to a human. The assistant can also forward the message to a contact you configured (a colleague, the front desk, the kitchen, a courier) over WhatsApp or email, and it notifies you by email with a direct link to the chat. The addresses are always the ones you set: it never picks or invents them.
How does it deal with difficult or rude customers?
It keeps a polite, formal tone and stays on topic, without being dragged off subject. When a person is needed, it hands off to your team. And at any time you can take over the conversation from the panel: the assistant stops on that chat, you reply, and you resume it when you're done.
Is it protected against manipulation, spam or abuse?
Yes, by design. In a chat the assistant only performs a limited set of safe actions, answers only from your data, and won't be talked into inventing prices, discounts or commitments. It doesn't finalise bookings or payments on its own (they stay for you to confirm), it only sends messages to the contacts you set up, and it never reveals the technology or staff names. If a conversation is flooded with messages or pushed outside its scope, it stops replying automatically and hands off to a person. Each business's data is isolated and stored in the EU, GDPR-compliant.
Can I reply in place of the assistant whenever I want?
Yes. From the panel you take over any conversation: the assistant immediately stops replying to that customer (while it stays active with everyone else) and you reply, with text or media. When you're done, you resume it with one tap. It works the same on WhatsApp and Instagram.
Can I update the menu or fix a price without retraining the assistant?
Yes, in a few seconds. In the knowledge library you open the document, tap "Edit", fix only the part that changed and save: the base re-indexes on its own and the assistant uses the updated version right away, with no retraining and without using a training credit. Included corrections are 5 per month on Starter, 15 per month on Pro and 30 per month on Max; if you need more, an extra pack of 25 corrections costs €2.99 and never expires. Adding brand-new documents is a separate operation.
Lighten the front desk, not the care
Try 14 days free: we set the assistant up on your services, calendars and reminders.