Documentation
What the product does, under which rules, and what happens when something breaks. If anything here is unclear, ask the assistant at the bottom right: it reads these same pages.
The basics
Daily work
- Conversations and operatorsHow a conversation reaches the right person: claiming, availability, escalation from the assistant, and what happens when nobody is there.
- The assistant and the Knowledge baseWhat your assistant knows, how you teach it, what it refuses to do, and how to correct it when it gets something wrong.
- ChannelsWhat connecting a channel means, what changes for your customers, what stays in your name, and what happens if a channel disconnects.
- Team, roles and permissionsWho can do what, how you add someone, the difference between an operator and an administrator, and who sees what.