Documentation
What the product does, under which rules, and what happens when something breaks. If anything here is unclear, ask the assistant at the bottom right: it reads these same pages.
The basics
Daily work
- Conversations and operatorsHow a conversation reaches the right person: claiming, availability, escalation from the assistant, and what happens when nobody is there.
- The assistant and the Knowledge baseWhat your assistant knows, how you teach it, what it refuses to do, and how to correct it when it gets something wrong.
- ChannelsWhat connecting a channel means, what changes for your customers, what stays in your name, and what happens if a channel disconnects.
- What the assistant can doThe actions your assistant can actually take: booking appointments, asking a colleague, capturing contacts, and what you decide about each.
- The email channelHow to connect a mailbox, how the assistant replies, how drafts and signatures work, and what never gets a reply.
- The AI switchboard: phone callsHow the assistant answers the phone, how your number connects, what you can watch and listen to from the panel, and what happens when the minutes run out.
- Reservations and calendarHow the assistant takes bookings, how the calendar works, who confirms what, and how your existing booking system fits in.
- Team, roles and permissionsWho can do what, how you add someone, the difference between an operator and an administrator, and who sees what.
Trust
Plans and developers
- Plans and limitsWhat each plan includes, in numbers: conversations, channels, operators, email mailboxes, content corrections, and what happens when a limit is reached.
- Developers: connect your AIHow to connect your own AI to your PappaChat account, which areas it can manage, how permissions and API keys work, and what it cannot do by construction.