Answer customers where they buy, and sell more
The AI assistant answers on products, orders and shipping, recommends the right items and wins back undecided customers, on WhatsApp and Instagram.
E-commerce and retail
The benefits for your business
Advice that becomes sales
Helps the customer choose the right product and answers the doubts that block a purchase.
Orders and shipping under control
Answers on order status, delivery times, returns and exchanges, without keeping anyone waiting.
24/7 assistance
Customers buy in the evening and at weekends: the assistant replies at once and doesn't leave the cart half-full.
One channel for everything
Pre-sale and post-sale questions on WhatsApp and Instagram, where your customers already are.
Live demo
Watch it answer your customers
Real examples one after another: bookings, questions, off-topic requests and customers who want a person. See how it handles them.
What the assistant handles
- Information on products, sizes and availability
- Buying advice and recommendations
- Order status and tracking
- Returns, exchanges and warranties
- Shipping, times and costs
- Handover to you for special cases
Bottega Corniola
online
Frequently asked questions
Does it connect to my online store?
Yes: from the Pro plan you connect WooCommerce or Shopify in the panel and the assistant reads products, availability and order status in real time, verifying the customer's identity before discussing an order.
Can it recommend products?
Yes. It understands what the customer is looking for and suggests the right item, answering the doubts that block a purchase.
Does it handle returns and post-sale support?
Yes. It answers on order status, returns, exchanges and warranties, and hands special cases to you.
What does the assistant do when it doesn't know or the question is sensitive?
It answers only with the real information you uploaded. If it can't find the answer or the request is outside its scope, it doesn't make something up: it tells the customer it will check with the team and hands the conversation to a person. It never promises prices, hours or confirmations it can't guarantee, and a reservation stays pending until you confirm it.
How does it handle important requests or customers who want a person?
You can set keywords (like "agent" or "urgent") that immediately pass the conversation to a human. The assistant can also forward the message to a contact you configured (a colleague, the front desk, the kitchen, a courier) over WhatsApp or email, and it notifies you by email with a direct link to the chat. The addresses are always the ones you set: it never picks or invents them.
How does it deal with difficult or rude customers?
It keeps a polite, formal tone and stays on topic, without being dragged off subject. When a person is needed, it hands off to your team. And at any time you can take over the conversation from the panel: the assistant stops on that chat, you reply, and you resume it when you're done.
Is it protected against manipulation, spam or abuse?
Yes, by design. In a chat the assistant only performs a limited set of safe actions, answers only from your data, and won't be talked into inventing prices, discounts or commitments. It doesn't finalise bookings or payments on its own (they stay for you to confirm), it only sends messages to the contacts you set up, and it never reveals the technology or staff names. If a conversation is flooded with messages or pushed outside its scope, it stops replying automatically and hands off to a person. Each business's data is isolated and stored in the EU, GDPR-compliant.
Can I reply in place of the assistant whenever I want?
Yes. From the panel you take over any conversation: the assistant immediately stops replying to that customer (while it stays active with everyone else) and you reply, with text or media. When you're done, you resume it with one tap. It works the same on WhatsApp and Instagram.
Can I update the menu or fix a price without retraining the assistant?
Yes, in a few seconds. In the knowledge library you open the document, tap "Edit", fix only the part that changed and save: the base re-indexes on its own and the assistant uses the updated version right away, with no retraining and without using a training credit. Included corrections are 5 per month on Starter, 15 per month on Pro and 30 per month on Max; if you need more, an extra pack of 25 corrections costs €2.99 and never expires. Adding brand-new documents is a separate operation.
Turn questions into orders
Try 14 days free: we set the assistant up on your catalogue and your shipping rules.