Your venue answers and takes reservations, even when the room is full
While you serve tables, the AI assistant replies on WhatsApp and Instagram: reservations, menu, hours and takeaway orders, without the phone ringing.
Restaurants, bars and pizzerias
The benefits for your business
Reservations without phone calls
It collects date, time and party size, then creates the booking or notifies your staff. You confirm with one tap.
Menu and allergens ready
Answers on dishes, ingredients, allergens and prices with the real information you upload, never made up.
Open even when you're closed
Takes requests at night, on days off and during rush hours, so you never lose a customer.
Takeaway and delivery in order
Takes takeaway orders with a pickup time and forwards them to the kitchen, no confusion.
Live demo
Watch it answer your customers
Real examples one after another: bookings, questions, off-topic requests and customers who want a person. See how it handles them.
What the assistant handles
- Table bookings with party size and time
- Takeaway orders and pickup time
- Questions on menu, allergens and prices
- Hours, closing days and how to reach you
- Events, themed nights and special menus
- Handover to staff when a person is needed
Osteria Rame e Ginepro
online
Frequently asked questions
Does the assistant handle table reservations?
Yes. It collects party size, date and time and creates the booking, or notifies your staff who confirm from the panel. You can also just have it answer questions, with no bookings.
Does it answer on menu and allergens?
Yes, with the information you upload. If it doesn't know a detail, it hands off to a person instead of inventing.
Does it work for bars and takeaway pizzerias?
Of course. It handles takeaway orders with a pickup time, questions on availability and hours, and forwards everything to the kitchen.
What does the assistant do when it doesn't know or the question is sensitive?
It answers only with the real information you uploaded. If it can't find the answer or the request is outside its scope, it doesn't make something up: it tells the customer it will check with the team and hands the conversation to a person. It never promises prices, hours or confirmations it can't guarantee, and a reservation stays pending until you confirm it.
How does it handle important requests or customers who want a person?
You can set keywords (like "agent" or "urgent") that immediately pass the conversation to a human. The assistant can also forward the message to a contact you configured (a colleague, the front desk, the kitchen, a courier) over WhatsApp or email, and it notifies you by email with a direct link to the chat. The addresses are always the ones you set: it never picks or invents them.
How does it deal with difficult or rude customers?
It keeps a polite, formal tone and stays on topic, without being dragged off subject. When a person is needed, it hands off to your team. And at any time you can take over the conversation from the panel: the assistant stops on that chat, you reply, and you resume it when you're done.
Is it protected against manipulation, spam or abuse?
Yes, by design. In a chat the assistant only performs a limited set of safe actions, answers only from your data, and won't be talked into inventing prices, discounts or commitments. It doesn't finalise bookings or payments on its own (they stay for you to confirm), it only sends messages to the contacts you set up, and it never reveals the technology or staff names. If a conversation is flooded with messages or pushed outside its scope, it stops replying automatically and hands off to a person. Each business's data is isolated and stored in the EU, GDPR-compliant.
Can I reply in place of the assistant whenever I want?
Yes. From the panel you take over any conversation: the assistant immediately stops replying to that customer (while it stays active with everyone else) and you reply, with text or media. When you're done, you resume it with one tap. It works the same on WhatsApp and Instagram.
Can I update the menu or fix a price without retraining the assistant?
Yes, in a few seconds. In the knowledge library you open the document, tap "Edit", fix only the part that changed and save: the base re-indexes on its own and the assistant uses the updated version right away, with no retraining and without using a training credit. Included corrections are 5 per month on Starter, 15 per month on Pro and 30 per month on Max; if you need more, an extra pack of 25 corrections costs €2.99 and never expires. Adding brand-new documents is a separate operation.
Let your venue answer, even in the middle of service
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